Check Connection

Ensure that the telephone cord is securely connected into the DSL jack on the back of your modem, as well as connected to the wall jack or filter. If there is a filter installed, ensure that the telephone cord is properly installed into the correct port on the filter. Newer filters will have a dual output, one of which is for DSL, with the other port being used for a telephone.

If you are using our Managed WiFi setup, check that the smaller black modem is the one that you have your telephone line plugged into. From the Ethernet port on this modem, you will plug the other end of this cord into the white ETH-WAN port on the tall black Managed WiFi router.

Make sure that power supplies are plugged into both of these and that nothing power related is tripped in your home (i.e. breakers, outlets, or power strips/surge protectors).

Check Lights

Check the front of the small black modem for the LED light indicators. The power, Ethernet, and DSL indicators should be green. It is normal for them to flash or flicker. This is an indication of traffic being passed through those interfaces. On the tall black Managed WiFi router, make sure that the Service light is green. If there are any red LEDs, this is an indication of a problem, and you should proceed to the next step.

Power Cycle

Power cycle both of the devices by unplugging the power cords from the wall, removing the power cords from the back, or pressing the power buttons. Leave these off for at least 30 seconds before powering them back on.

Contact Us

If you are still experiencing issues, give us a call at 435‑622‑5151.