Check Connection

Ensure that your Ethernet cable is plugged into your Ethernet jack in your home. This is the cord that looks like a large telephone cord. Make sure that the other end of your Ethernet cable is plugged into the right port on your modem/router. This will be the white ETH‑WAN port on your Managed WiFi device. Check that there is power going to your modem/router. 

Check Lights

Check the lights on your modem/router. The power, DSL, and Internet lights should all be green. Flashing lights are okay. This means that they are trying to pass traffic. If you have our Managed WiFi device, the service light should be green. If there are no lights on at all, check your power supply and that no breakers, outlets, or power strips have been tripped.

Power Cycle

Power cycle the device by unplugging the power cord from the wall, removing the power cord from the back of your modem/router, or pressing the power button. Leave this off for at least 30 seconds before powering back on.

Check Power to Outside Equipment

On most fiber connections, there is usually a piece of equipment on the outside of your home called the ONT. This is where the fiber optic line is converted to Ethernet and is passed through your home. If this is without power, it will not be able to perform the conversion and therefore your Internet connection will not work.

Check that there are lights flashing on this equipment. If there are no lights, check your breakers and outlets to make sure that nothing is tripped.

Contact Us

If you are still experiencing issues, give us a call at (435) 622-5151.